Return & Refund Policy

At Honeyvan, we take immense pride in harvesting 100% pure, raw, unfiltered honey. Your trust and satisfaction mean everything to us.

1. Eligibility for Returns & Replacements

Because our raw honey is a pure food product, opened or unsealed jars cannot be returned for general change of mind. However, you are 100% covered for a full refund or free replacement under any of the following conditions:

• The glass jar arrived broken, cracked, or leaking due to shipping transit.
• The package contained an incorrect product variant or missing item.
• The jar seal was compromised prior to delivery.

2. How to Initiate a Return or Replacement

Initiating a claim takes less than 2 minutes:

1. Take a clear photograph or short unboxing video showing the damaged or incorrect item.
2. Send an email to support@honeyvan.in or WhatsApp us at +91 9427565176 with your Order ID.
3. Our team will review and approve your request within 24 hours and dispatch a free replacement or initiate a full refund.

3. Refund Process & Timelines

Once your return or damage claim is approved:

• Prepaid Orders (UPI / Cards / Net Banking): Refunds are credited directly to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Our customer support team will contact you to transfer the refund directly to your UPI ID or Bank Account.

4. Cancellation Policy

You can cancel your order free of charge anytime before the shipment has been dispatched from our farm facility. Once the parcel is handed over to our courier partner, cancellations are no longer accepted, but you remain covered by our damaged item replacement guarantee upon arrival.